Refund and cancellation policy
This policy applies to professional engagements for financial audit of tax reporting applications and related reviews booked with Data Route Grid. It does not cover physical goods or software subscriptions — we do not sell those.
Retainer / deposit
A 40% retainer confirms engagement dates. The retainer is applied to the final invoice. It is refundable only as described below.
Cancellation by the client
- More than 10 business days before the agreed kickoff date: full retainer refund within 14 business days by the original payment method (usually bank transfer reversal or credit).
- 5–10 business days before kickoff: 50% of the retainer is retained for reserved reviewer time; the remainder is refunded.
- Fewer than 5 business days before kickoff, or after document intake has begun: the retainer is non-refundable. Work already performed is billed at the engagement rate and offset against the retainer; any excess retainer is returned.
Cancellation by Data Route Grid
If we cancel because of reviewer illness or a conflict we cannot resolve, you receive a full refund of amounts paid for work not delivered, or you may reschedule at no extra retainer.
Rescheduling
One reschedule with at least 5 business days’ notice is free if reviewer capacity exists. Shorter-notice moves may forfeit part of the retainer equal to one day of reserved fieldwork.
Work already started
Once fieldwork begins (first substantive review of applications or ledgers), fees for completed stages are due. Partial refunds, if any, cover only undelivered stages stated in the engagement letter.
No-shows
If kickoff is missed without notice and documents are not provided within 3 business days of the scheduled start, we may close the engagement and retain the retainer.
Non-refundable items
- Travel booked at your request and already purchased (billed at cost)
- Third-party registry extracts purchased for your engagement
- Completed memoranda or findings letters already delivered
Processing time and method
Approved refunds are processed within 14 business days to the Thai bank account used for payment, or another account you confirm in writing. We do not refund in cash at the office.
How to request a refund
Email info@dataroutegrid.digital with your engagement reference, company name, and reason. Phone +66 76 555 651 for urgent filing-week questions; written email remains the record for refund decisions.
Exceptions
Statutory cooling-off rights under Thai consumer law apply where they mandatorily override this policy. Engagement letters may add project-specific terms; in a conflict, the signed letter controls for that engagement.